Privacy Policy
This notice explains how Playlee handles personal data across the markets we currently serve, including the UK, Germany, Austria, and the Netherlands. It is designed to support UK GDPR, EU GDPR, and related national ePrivacy rules alongside our cookie controls.
Controller and scope
Playlee acts as a controller for account administration, platform security, support, billing, and product analytics where consent has been given. Tournament organisers may separately act as controllers for the participant, guardian, and event data they choose to collect and publish through their tournaments. Questions about this policy can be sent to support@playlee.com.
What we collect
We may collect account details, tournament setup data, fixture and results data, team contact details, referee onboarding details, guardian contact details, payment references, and support communications.
Purposes and legal bases
We use personal data to provide the Playlee service, run organiser, referee, and team-manager portals, process payments, send transactional messages, prevent abuse, comply with legal obligations, and improve the service. Our main legal bases are performance of a contract, legitimate interests in operating and securing the platform, compliance with legal obligations, and consent for optional analytics or marketing choices.
Processors and recipients
Data is shared only with service providers needed to operate Playlee, including hosting and infrastructure providers, database providers, Stripe for payments, Resend and Brevo for email, Vonage or Twilio for SMS where enabled, and Google Analytics or PostHog for analytics if you consent to those cookies.
International transfers and retention
Some suppliers may process data outside the UK or EEA. Where that happens, Playlee should rely on recognised transfer safeguards such as adequacy decisions or standard contractual clauses. We retain data only for as long as it is needed for service delivery, audit, safeguarding, payment reconciliation, support, dispute handling, and legal record-keeping.
Your rights by region
Users in the UK and EEA, including Germany, Austria, and the Netherlands, can request access, correction, deletion, restriction, objection, portability, and withdrawal of consent where applicable. Marketing consent and analytics consent can be changed without affecting essential account access.
Complaints and regulators
If you believe Playlee has handled your data unlawfully, you may complain to your local data protection authority. In the UK this is the Information Commissioner's Office. In the Netherlands it is the Autoriteit Persoonsgegevens. In Austria it is the Datenschutzbehoerde. In Germany complaints are usually handled by the competent state supervisory authority, with the BfDI covering federal matters.