PPlaylee support
Help centre
Straightforward help for setting up tournaments, adding teams, building fixtures, entering scores, and running the day with less stress.
Walkthrough
Estimated read: 6 min
Operate the ticket verification desk
Get the gate team ready before the queue starts so checking tickets stays quick.
Quick answer
Open the verification desk before gates open, test one ticket if you can, and brief the gate team on what to do when something does not scan.
Before you start
Public ticketing already enabledAt least one staff member handling entry
Set up the gate desk
- Open the verification desk before the first spectators arrive.
- Check that the correct event day and ticket types are showing.
- If you can, test one valid ticket before the queue starts.
- Brief the gate team on what to do with used, invalid, or unpaid tickets.
- Keep one person free to deal with problems so the main queue keeps moving.
Have the scan and check-in screen open before the gates open so volunteers can keep the queue moving.