Straightforward help for setting up tournaments, adding teams, building fixtures, entering scores, and running the day with less stress.
Most login problems are caused by the wrong email address, an old invite link, or missing access.
Check the email address first. Then resend the invite if needed and confirm the person has been given the correct role.
Fix the first blocked pitch or delayed match before you change anything else.
Open Scheduling, sort the first clash, save it, then tell people about the change and refresh the public fixtures page.
Check the match result first if the table or standings look wrong.
Open the match, correct the score there, save it, and then refresh the public results and standings pages.
Share the live public links, not screenshots that go out of date straight away.
Copy the public link and send that to coaches, parents, and spectators so they always see the latest times and scores.
Check the event name, dates, location, and wording if the directory page does not look ready to share.
Use plain wording, mention the age groups and location, and make sure the page sounds ready rather than unfinished.
Check the plan first if a paid feature is missing.
If a button or page is missing, check your plan first. A feature that is not included will not appear just by changing settings.
Check the missing setup items if the tournament will not publish.
Check the dates, pitches, teams, divisions, and fixtures first. One of those is usually missing or incomplete.
Open the team record to fix the name, contact details, or division.
Open the Teams page, find the team, edit the details there, and move the team before you rebuild or adjust fixtures.
Update the affected matches in order if a team withdraws or does not turn up.
Open the team and fixture list, decide whether to remove or leave the team in place, then update the affected matches and public pages straight away.
Turn off the public view or public feature if you are not ready to show it yet.
Open the tournament settings or public settings, switch off the public view you do not want to show, save it, and check the public link again.
Change the event details in Settings and then check the public page again.
Open the tournament settings page, change the name, dates, or venue, click Save, and then check the public page again.
Open billing to check the current plan or move to a higher one.
Open your account billing page, check the current plan, and follow the upgrade option there if you need a feature that is not included.
Open account settings to check where updates and notifications are being sent.
Open the account or settings area, review the notification options there, and save the choices you want before the event gets busy.
Referees need the link, the right match details, and the basics about where they are meant to be.
Send the referee their access link, tell them how to see their matches, and confirm the venue, pitch names, and first kick-off time.
A short clear message before the event saves time on the day and reduces repeat questions.
Send the live public link, tell teams where to find fixtures and standings, and include the key arrival and venue details.
Open the booking first if a spectator bought the wrong ticket, cannot find it, or should no longer attend.
Open the ticketing or order area first, find the booking, check what went wrong, and only then decide whether to resend, correct, or refund it.
Check the ticket status and gate page first if a ticket will not scan.
Check the ticket status first, then check the event day and ticket type, and only then move to a manual check or support ticket.
Bracket changes are more risky once matches have started, so make one clear change at a time and check the public page after each edit.
Open the bracket or format page, change the affected match or progression rule, save it, and then check the public bracket before you make another edit.
Move the referee assignment in Referees or on the match if a referee is late or unavailable.
Open Referees or the affected match, move the referee assignment, save it, and tell the people affected straight away.
This is usually caused by the wrong email address, an old invite, or assignments not being attached to that referee yet.
Check the referee email address, resend the invite if needed, and confirm that matches are actually assigned to that referee before treating it as a bigger problem.
Check the guardians page, contact the team or parent, and clear the missing details before the event.
Open the guardians or player details page, see who is missing information, contact the team or parent, and check the page again once details are updated.
This is usually a naming, grouping, or public-page problem rather than a technical failure.
Check the team name, age group, and public fixtures page first. Then send the parent the live link and tell them where to look.
Check the saved match result and refresh the public pages if scores stop showing.
Check the match result first, refresh the public pages, and confirm the right person is entering scores into the correct fixture before you do anything else.
A short handover to volunteers helps them answer the common questions without sending everything back to one organiser.
Show volunteers where fixtures are, where results appear, who to call for schedule changes, and how ticket checks are handled at the gate.
A short message at the start of the day saves you from answering the same question again and again.
Tell people where to find fixtures, where results appear, and where the standings update. Then send the live link, not screenshots.
Point team managers to the public pages in this order.
Tell team managers to check fixtures first, then results, then standings.