PPlaylee support

Help centre

Straightforward help for setting up tournaments, adding teams, building fixtures, entering scores, and running the day with less stress.

GuidesWalkthroughsQ&A53 articles12 categories
Guide
12 min

Launch your first tournament

Use the admin pages in this order to get from a new tournament to a published event.

Open Settings and complete General Details and Match Days. Then add Pitches & Locations, set Divisions / Categories, add teams on Teams, create fixtures in Scheduling, and finish by clicking Publish Tournament.

An organiser accountA tournament draftAt least one match day
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Guide
8 min

Readiness checklist before going live

Use this checklist just before you share the tournament publicly.

Check the fixtures, staff access, public pages, and ticketing before you send the link to teams and parents.

A tournament with teams and fixtures
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Guide
6 min

Invite admins and control access

Invite helpers to the tournament and make sure each person has the right access.

Open the access area, send the invite to the correct email address, choose the right role, and ask the person to test it straight away.

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Guide
10 min

Organise categories, divisions, and teams

Set up the age groups and divisions before you add teams.

Open Format or Structure, add the age groups, add the groups or divisions inside them, then open Teams and put every team in the right place.

Tournament dates and pitchesBasic competition format
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Guide
11 min

Build a publishable schedule

Build fixtures in Scheduling, then check the public page before you share the event.

Open Scheduling, create the matches, check every time and pitch, save, and then open the public fixtures page to review it.

Teams loaded into the correct divisions
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Guide
8 min

Assign referees and verify coverage

Add referees once the schedule is mostly settled and make sure the busiest parts of the day are covered.

Open Referees after the fixture list is mostly ready. Add the referees, then assign the busiest time slots first.

A fixture list that is mostly settled
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Guide
9 min

Run public pages and presentation mode

Check the public pages before you share them. That is where coaches, parents, and spectators will look first.

Open the public fixtures, results, and standings pages before you share the link. If anything looks wrong, fix the tournament data first.

A tournament with public-facing data
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Guide
7 min

Submit and manage a directory listing

Create a directory page that clearly tells clubs what your tournament is and who it is for.

Open the directory listing, fill in the event name, dates, location, and age groups, then read it back as if you were a coach seeing it for the first time.

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Guide
10 min

Set up spectator ticketing

Set up tickets only after the event details and payment setup are ready.

Open ticketing, connect payments, add the ticket types, test the public page, and only then open sales.

A stable public tournament setupPayment account readiness
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Guide
5 min

Use the mobile and public experience as a quality check

Check the public side on your phone before you send the links out.

Open fixtures, results, and standings on a phone and make sure they are easy to read and easy to open.

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Guide
8 min

Troubleshoot live event failures

Work through these checks when something serious is going wrong on event day.

Work out exactly what has stopped, take screenshots, make one clear change at a time, and contact support with the tournament name and page if needed.

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Guide
5 min

Set up pitches and playing areas

Add every pitch or playing area before you build the schedule so the fixture list has somewhere real to place matches.

Open the format or pitches page, add each pitch with a clear name, save it, and only then start building fixtures.

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Guide
8 min

Create groups and knockout stages

Set up the competition structure before you make fixtures so teams can move through the tournament correctly.

Open the format page, add the groups first, then add any knockout rounds or finals, and check that the structure matches the tournament you want to run.

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Guide
7 min

Check guardian and player details

Review guardian and player information before the tournament so you are not chasing missing details on the day.

Open the guardians or player details page, check what is missing, follow up with the teams, and confirm the list is complete before the event starts.

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Guide
6 min

Check brackets and finals before you share them

Check the bracket carefully before teams and parents start relying on it.

Open the format or bracket page, check the teams, round names, and progression, then open the public page to make sure it reads clearly.

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Guide
7 min

Set up account billing and payout details

Check your account billing and payout details before you rely on paid features such as ticketing.

Open your account billing or payouts page, confirm the payment details are complete, and test this before you open ticket sales.

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Guide
5 min

Prepare the team list for coaches and parents

A clean team list makes the public pages easier to trust and helps people find the right age group quickly.

Open the Teams page, tidy the names, remove duplicates, and make sure each team sits in the correct group before you share the public link.

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Guide
7 min

What should I check on the morning of the tournament?

Run this short check before teams arrive.

Check fixtures, results entry, referees, the public pages, and ticket verification before the first match starts.

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Guide
6 min

How do I handle weather delays or a pitch closing?

When weather or a closed pitch changes the plan, update the affected matches in order and make sure the public pages reflect the new timings.

Start with the first affected pitch or time slot, update the fixtures in order, save them, and then tell referees, teams, and parents where to check the latest timings.

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Guide
6 min

Prepare the results desk and score runners

Decide who will collect scores and who will enter them before the first whistle, so results do not pile up.

Choose your score runners, show them where scores are entered, and test one result before the tournament gets busy.

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