Support hub
In-depth guides, walkthroughs, Q&A, and AI-assisted help for every major Playlee workflow.
Raise a request with the route, tournament, and any assistant session summary already attached.
Popular operator playbooks
Search by workflow, then drill into task guides, answer pages, and operational walkthroughs.
Launch your first tournament
A practical operating order for getting from an empty draft to a tournament you can safely share.
Set dates and pitches, build real structure, add teams, generate believable fixtures, then verify the public output before you publish.
Readiness checklist before going live
The final review pass to run before you publish publicly, invite officials broadly, or send the tournament to teams and parents.
Do not use publish as a reminder to finish setup. Publish only after the schedule, public pages, staffing, and feature flags already look trustworthy.
Invite admins and control access
How to delegate work cleanly without giving everybody full control over a live event.
Invite people according to the job they actually need to do, then re-check access before the event goes live and again before matchday.
How do I fix login or invite link problems?
Most access issues come from using the wrong email, old links, or expecting a role that has not actually been granted yet.
Confirm the email first, confirm the invite is still current, and only then treat it as a product problem.
Organise categories, divisions, and teams
A stable tournament structure prevents most schedule and public-page confusion before it starts.
Treat categories and divisions as the backbone of scheduling. If teams are in the wrong place here, every downstream view gets noisier.
Import teams and check club details
A practical sequence for loading teams, cleaning naming, and making sure the schedule inputs are trustworthy.
Bring teams in, clean the naming, confirm each one is in the right division, and only then move into fixtures.
Build a publishable schedule
How to move from rough fixture generation to a schedule that is believable for teams, referees, and parents.
A publishable schedule is not just mathematically complete. It also has reasonable rest windows, credible pitch assignments, and readable public output.
Fix a schedule before matchday
A bounded repair pass for cleaning fixture pressure points before teams and referees start relying on the output.
Review the schedule as an operating board, fix structural pressure first, then re-check the public pages and official assignments.
What should I do about pitch conflicts or event-day delays?
Treat delays as an operational flow problem, not a one-off edit problem.
Fix the shared bottleneck first, then check the referee path and public fixtures immediately so downstream confusion does not compound.
Fast help before you escalate
Use the support assistant for grounded answers based on the support library, then escalate with context attached if you still need a human.
Popular operator playbooks
Three high-signal workflows to get an organiser unstuck quickly.