PPlaylee support

Help centre

Straightforward help for setting up tournaments, adding teams, building fixtures, entering scores, and running the day with less stress.

GuidesWalkthroughsQ&A53 articles12 categories
Walkthrough
7 min

Import teams and check club details

Add or import teams, check the names, and make sure each team is in the correct division before you create fixtures.

Open Teams, add or import the list, check the spelling and contact details, and save only when the teams are in the right division.

A completed tournament structure
Open article
Walkthrough
9 min

Fix a schedule before matchday

Check the schedule the night before or early on event day and fix the biggest problems first.

Open Scheduling, fix the big clashes first, save, and then check the public fixtures page again.

A generated schedule
Open article
Walkthrough
6 min

Get results live quickly

Enter scores quickly and make sure the public results and standings pages update properly.

Open the correct match, enter the score, save it, and then check the public results and standings pages.

Published fixturesA workable referee or score-entry plan
Open article
Walkthrough
7 min

Referee invites and portal access

Invite referees from the Referees page and make sure they can open their portal before the event.

Open Referees, send the invite to the correct email address, and check that the referee can see their matches in the portal.

Referee contact detailsA schedule with assignments or near-final fixtures
Open article
Walkthrough
6 min

Operate the ticket verification desk

Get the gate team ready before the queue starts so checking tickets stays quick.

Open the verification desk before gates open, test one ticket if you can, and brief the gate team on what to do when something does not scan.

Public ticketing already enabledAt least one staff member handling entry
Open article
Walkthrough
6 min

Prepare presentation mode for event day

Use presentation mode or public screens to show fixtures, results, or standings clearly at the venue.

Open the presentation or public page you want to show, test it on the screen you will use, and check that the text can be read from a distance.

Open article
Walkthrough
5 min

Run the ops page on event day

Keep the main operations page open so you can spot problems quickly while the tournament is live.

Open the ops page at the start of the day, keep it visible, and use it as your main place to watch what still needs attention.

Open article