PPlaylee support
Help centre
Straightforward help for setting up tournaments, adding teams, building fixtures, entering scores, and running the day with less stress.
Q&A
Estimated read: 4 min
What do I do if a ticket will not scan?
Check the ticket status and gate page first if a ticket will not scan.
Quick answer
Check the ticket status first, then check the event day and ticket type, and only then move to a manual check or support ticket.
Check the ticket at the gate
- Keep the verification desk open on the correct event day.
- Scan the ticket again or search for the buyer manually if needed.
- Check whether the ticket shows as valid, already used, unpaid, or the wrong ticket type.
- If the person should be allowed in, follow your gate process for a manual check and make a note of it.
- If you still cannot verify the ticket, move the person aside so the queue keeps moving and then check the order details properly.