PPlaylee support
Help centre
Straightforward help for setting up tournaments, adding teams, building fixtures, entering scores, and running the day with less stress.
Q&A
Estimated read: 4 min
What if a referee cannot open their matches?
This is usually caused by the wrong email address, an old invite, or assignments not being attached to that referee yet.
Quick answer
Check the referee email address, resend the invite if needed, and confirm that matches are actually assigned to that referee before treating it as a bigger problem.
Check the simple causes first
- Open the referee record and confirm the email address is correct.
- Resend the invite if the link is old or the referee cannot find it.
- Check that matches are actually assigned to that referee.
- Ask the referee to refresh or reopen the portal after the assignment is saved.
- If they still cannot see anything, raise a support ticket with the referee email and tournament name.