PPlaylee support

Help centre

Straightforward help for setting up tournaments, adding teams, building fixtures, entering scores, and running the day with less stress.

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30 results for "Tournament setup".

Q&A
4 min

How do I update the tournament name, dates, or venue?

Change the event details in Settings and then check the public page again.

Open the tournament settings page, change the name, dates, or venue, click Save, and then check the public page again.

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Guide
12 min

Launch your first tournament

Use the admin pages in this order to get from a new tournament to a published event.

Open Settings and complete General Details and Match Days. Then add Pitches & Locations, set Divisions / Categories, add teams on Teams, create fixtures in Scheduling, and finish by clicking Publish Tournament.

An organiser accountA tournament draftAt least one match day
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Guide
7 min

What should I check on the morning of the tournament?

Run this short check before teams arrive.

Check fixtures, results entry, referees, the public pages, and ticket verification before the first match starts.

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Q&A
4 min

How do I hide or unpublish public information?

Turn off the public view or public feature if you are not ready to show it yet.

Open the tournament settings or public settings, switch off the public view you do not want to show, save it, and check the public link again.

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Q&A
4 min

Why can I not publish my tournament?

Check the missing setup items if the tournament will not publish.

Check the dates, pitches, teams, divisions, and fixtures first. One of those is usually missing or incomplete.

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Guide
8 min

Create groups and knockout stages

Set up the competition structure before you make fixtures so teams can move through the tournament correctly.

Open the format page, add the groups first, then add any knockout rounds or finals, and check that the structure matches the tournament you want to run.

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Guide
10 min

Organise categories, divisions, and teams

Set up the age groups and divisions before you add teams.

Open Format or Structure, add the age groups, add the groups or divisions inside them, then open Teams and put every team in the right place.

Tournament dates and pitchesBasic competition format
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Guide
5 min

Set up pitches and playing areas

Add every pitch or playing area before you build the schedule so the fixture list has somewhere real to place matches.

Open the format or pitches page, add each pitch with a clear name, save it, and only then start building fixtures.

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Guide
6 min

Prepare the results desk and score runners

Decide who will collect scores and who will enter them before the first whistle, so results do not pile up.

Choose your score runners, show them where scores are entered, and test one result before the tournament gets busy.

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Guide
9 min

Run public pages and presentation mode

Check the public pages before you share them. That is where coaches, parents, and spectators will look first.

Open the public fixtures, results, and standings pages before you share the link. If anything looks wrong, fix the tournament data first.

A tournament with public-facing data
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Walkthrough
5 min

Run the ops page on event day

Keep the main operations page open so you can spot problems quickly while the tournament is live.

Open the ops page at the start of the day, keep it visible, and use it as your main place to watch what still needs attention.

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Guide
7 min

Submit and manage a directory listing

Create a directory page that clearly tells clubs what your tournament is and who it is for.

Open the directory listing, fill in the event name, dates, location, and age groups, then read it back as if you were a coach seeing it for the first time.

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Guide
8 min

Troubleshoot live event failures

Work through these checks when something serious is going wrong on event day.

Work out exactly what has stopped, take screenshots, make one clear change at a time, and contact support with the tournament name and page if needed.

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Guide
6 min

Check brackets and finals before you share them

Check the bracket carefully before teams and parents start relying on it.

Open the format or bracket page, check the teams, round names, and progression, then open the public page to make sure it reads clearly.

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Q&A
6 min

How do I change a bracket after results start coming in?

Bracket changes are more risky once matches have started, so make one clear change at a time and check the public page after each edit.

Open the bracket or format page, change the affected match or progression rule, save it, and then check the public bracket before you make another edit.

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Guide
10 min

Set up spectator ticketing

Set up tickets only after the event details and payment setup are ready.

Open ticketing, connect payments, add the ticket types, test the public page, and only then open sales.

A stable public tournament setupPayment account readiness
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Guide
7 min

Check guardian and player details

Review guardian and player information before the tournament so you are not chasing missing details on the day.

Open the guardians or player details page, check what is missing, follow up with the teams, and confirm the list is complete before the event starts.

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Q&A
4 min

How do billing plans and feature limits affect support issues?

Check the plan first if a paid feature is missing.

If a button or page is missing, check your plan first. A feature that is not included will not appear just by changing settings.

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Q&A
4 min

How do I fix login or invite link problems?

Most login problems are caused by the wrong email address, an old invite link, or missing access.

Check the email address first. Then resend the invite if needed and confirm the person has been given the correct role.

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Q&A
5 min

How do I refund or handle a ticket problem?

Open the booking first if a spectator bought the wrong ticket, cannot find it, or should no longer attend.

Open the ticketing or order area first, find the booking, check what went wrong, and only then decide whether to resend, correct, or refund it.

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Q&A
4 min

How do I upgrade or check my plan?

Open billing to check the current plan or move to a higher one.

Open your account billing page, check the current plan, and follow the upgrade option there if you need a feature that is not included.

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Q&A
3 min

How should I explain the public pages to parents and teams?

A short message at the start of the day saves you from answering the same question again and again.

Tell people where to find fixtures, where results appear, and where the standings update. Then send the live link, not screenshots.

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Q&A
4 min

How should I share fixtures, results, and standings?

Share the live public links, not screenshots that go out of date straight away.

Copy the public link and send that to coaches, parents, and spectators so they always see the latest times and scores.

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Walkthrough
7 min

Import teams and check club details

Add or import teams, check the names, and make sure each team is in the correct division before you create fixtures.

Open Teams, add or import the list, check the spelling and contact details, and save only when the teams are in the right division.

A completed tournament structure
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Guide
6 min

Invite admins and control access

Invite helpers to the tournament and make sure each person has the right access.

Open the access area, send the invite to the correct email address, choose the right role, and ask the person to test it straight away.

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Guide
8 min

Readiness checklist before going live

Use this checklist just before you share the tournament publicly.

Check the fixtures, staff access, public pages, and ticketing before you send the link to teams and parents.

A tournament with teams and fixtures
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Guide
7 min

Set up account billing and payout details

Check your account billing and payout details before you rely on paid features such as ticketing.

Open your account billing or payouts page, confirm the payment details are complete, and test this before you open ticket sales.

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Guide
5 min

Use the mobile and public experience as a quality check

Check the public side on your phone before you send the links out.

Open fixtures, results, and standings on a phone and make sure they are easy to read and easy to open.

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Q&A
4 min

What if a referee cannot open their matches?

This is usually caused by the wrong email address, an old invite, or assignments not being attached to that referee yet.

Check the referee email address, resend the invite if needed, and confirm that matches are actually assigned to that referee before treating it as a bigger problem.

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Q&A
3 min

What information should I send to teams before the event?

A short clear message before the event saves time on the day and reduces repeat questions.

Send the live public link, tell teams where to find fixtures and standings, and include the key arrival and venue details.

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