Q&A
4 min
How do I correct a score or standings issue?
Check the match result first if the table or standings look wrong.
Open the match, correct the score there, save it, and then refresh the public results and standings pages.
PPlaylee support
Help centre
Straightforward help for setting up tournaments, adding teams, building fixtures, entering scores, and running the day with less stress.
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53 results for "Billing, limits, and troubleshooting".
Open article
Q&A
4 min
How should I share fixtures, results, and standings?
Share the live public links, not screenshots that go out of date straight away.
Copy the public link and send that to coaches, parents, and spectators so they always see the latest times and scores.
Guide
9 min
Run public pages and presentation mode
Check the public pages before you share them. That is where coaches, parents, and spectators will look first.
Open the public fixtures, results, and standings pages before you share the link. If anything looks wrong, fix the tournament data first.
A tournament with public-facing data
Open articleGuide
7 min
Set up account billing and payout details
Check your account billing and payout details before you rely on paid features such as ticketing.
Open your account billing or payouts page, confirm the payment details are complete, and test this before you open ticket sales.
Guide
6 min
Check brackets and finals before you share them
Check the bracket carefully before teams and parents start relying on it.
Open the format or bracket page, check the teams, round names, and progression, then open the public page to make sure it reads clearly.
Guide
7 min
Check guardian and player details
Review guardian and player information before the tournament so you are not chasing missing details on the day.
Open the guardians or player details page, check what is missing, follow up with the teams, and confirm the list is complete before the event starts.
Guide
8 min
Create groups and knockout stages
Set up the competition structure before you make fixtures so teams can move through the tournament correctly.
Open the format page, add the groups first, then add any knockout rounds or finals, and check that the structure matches the tournament you want to run.
Q&A
4 min
How do I choose who gets notifications and updates?
Open account settings to check where updates and notifications are being sent.
Open the account or settings area, review the notification options there, and save the choices you want before the event gets busy.
Guide
6 min
How do I handle weather delays or a pitch closing?
When weather or a closed pitch changes the plan, update the affected matches in order and make sure the public pages reflect the new timings.
Start with the first affected pitch or time slot, update the fixtures in order, save them, and then tell referees, teams, and parents where to check the latest timings.
Q&A
5 min
How do I refund or handle a ticket problem?
Open the booking first if a spectator bought the wrong ticket, cannot find it, or should no longer attend.
Open the ticketing or order area first, find the booking, check what went wrong, and only then decide whether to resend, correct, or refund it.
Q&A
3 min
How should I explain the public pages to parents and teams?
A short message at the start of the day saves you from answering the same question again and again.
Tell people where to find fixtures, where results appear, and where the standings update. Then send the live link, not screenshots.
Walkthrough
7 min
Import teams and check club details
Add or import teams, check the names, and make sure each team is in the correct division before you create fixtures.
Open Teams, add or import the list, check the spelling and contact details, and save only when the teams are in the right division.
A completed tournament structure
Open articleGuide
6 min
Invite admins and control access
Invite helpers to the tournament and make sure each person has the right access.
Open the access area, send the invite to the correct email address, choose the right role, and ask the person to test it straight away.
Guide
10 min
Organise categories, divisions, and teams
Set up the age groups and divisions before you add teams.
Open Format or Structure, add the age groups, add the groups or divisions inside them, then open Teams and put every team in the right place.
Tournament dates and pitchesBasic competition format
Open articleGuide
6 min
Prepare the results desk and score runners
Decide who will collect scores and who will enter them before the first whistle, so results do not pile up.
Choose your score runners, show them where scores are entered, and test one result before the tournament gets busy.
Guide
5 min
Prepare the team list for coaches and parents
A clean team list makes the public pages easier to trust and helps people find the right age group quickly.
Open the Teams page, tidy the names, remove duplicates, and make sure each team sits in the correct group before you share the public link.
Walkthrough
7 min
Referee invites and portal access
Invite referees from the Referees page and make sure they can open their portal before the event.
Open Referees, send the invite to the correct email address, and check that the referee can see their matches in the portal.
Referee contact detailsA schedule with assignments or near-final fixtures
Open articleGuide
5 min
Set up pitches and playing areas
Add every pitch or playing area before you build the schedule so the fixture list has somewhere real to place matches.
Open the format or pitches page, add each pitch with a clear name, save it, and only then start building fixtures.
Guide
7 min
Submit and manage a directory listing
Create a directory page that clearly tells clubs what your tournament is and who it is for.
Open the directory listing, fill in the event name, dates, location, and age groups, then read it back as if you were a coach seeing it for the first time.
Guide
5 min
Use the mobile and public experience as a quality check
Check the public side on your phone before you send the links out.
Open fixtures, results, and standings on a phone and make sure they are easy to read and easy to open.
Walkthrough
6 min
Get results live quickly
Enter scores quickly and make sure the public results and standings pages update properly.
Open the correct match, enter the score, save it, and then check the public results and standings pages.
Published fixturesA workable referee or score-entry plan
Open articleQ&A
4 min
How do billing plans and feature limits affect support issues?
Check the plan first if a paid feature is missing.
If a button or page is missing, check your plan first. A feature that is not included will not appear just by changing settings.
Q&A
4 min
What do I do if results stop updating?
Check the saved match result and refresh the public pages if scores stop showing.
Check the match result first, refresh the public pages, and confirm the right person is entering scores into the correct fixture before you do anything else.
Guide
8 min
Assign referees and verify coverage
Add referees once the schedule is mostly settled and make sure the busiest parts of the day are covered.
Open Referees after the fixture list is mostly ready. Add the referees, then assign the busiest time slots first.
A fixture list that is mostly settled
Open articleQ&A
4 min
How do I upgrade or check my plan?
Open billing to check the current plan or move to a higher one.
Open your account billing page, check the current plan, and follow the upgrade option there if you need a feature that is not included.
Walkthrough
5 min
Run the ops page on event day
Keep the main operations page open so you can spot problems quickly while the tournament is live.
Open the ops page at the start of the day, keep it visible, and use it as your main place to watch what still needs attention.
Guide
8 min
Troubleshoot live event failures
Work through these checks when something serious is going wrong on event day.
Work out exactly what has stopped, take screenshots, make one clear change at a time, and contact support with the tournament name and page if needed.
Q&A
4 min
What should volunteers at the desk know?
A short handover to volunteers helps them answer the common questions without sending everything back to one organiser.
Show volunteers where fixtures are, where results appear, who to call for schedule changes, and how ticket checks are handled at the gate.
Guide
11 min
Build a publishable schedule
Build fixtures in Scheduling, then check the public page before you share the event.
Open Scheduling, create the matches, check every time and pitch, save, and then open the public fixtures page to review it.
Teams loaded into the correct divisions
Open articleWalkthrough
9 min
Fix a schedule before matchday
Check the schedule the night before or early on event day and fix the biggest problems first.
Open Scheduling, fix the big clashes first, save, and then check the public fixtures page again.
A generated schedule
Open articleQ&A
6 min
How do I change a bracket after results start coming in?
Bracket changes are more risky once matches have started, so make one clear change at a time and check the public page after each edit.
Open the bracket or format page, change the affected match or progression rule, save it, and then check the public bracket before you make another edit.
Q&A
4 min
How do I change team details or move a team?
Open the team record to fix the name, contact details, or division.
Open the Teams page, find the team, edit the details there, and move the team before you rebuild or adjust fixtures.
Q&A
4 min
How do I fix login or invite link problems?
Most login problems are caused by the wrong email address, an old invite link, or missing access.
Check the email address first. Then resend the invite if needed and confirm the person has been given the correct role.
Q&A
4 min
How do I fix missing guardian or consent information?
Check the guardians page, contact the team or parent, and clear the missing details before the event.
Open the guardians or player details page, see who is missing information, contact the team or parent, and check the page again once details are updated.
Q&A
4 min
How do I hide or unpublish public information?
Turn off the public view or public feature if you are not ready to show it yet.
Open the tournament settings or public settings, switch off the public view you do not want to show, save it, and check the public link again.
Q&A
4 min
How do I improve a directory profile that feels weak?
Check the event name, dates, location, and wording if the directory page does not look ready to share.
Use plain wording, mention the age groups and location, and make sure the page sounds ready rather than unfinished.
Q&A
4 min
How do I reassign a referee on the day?
Move the referee assignment in Referees or on the match if a referee is late or unavailable.
Open Referees or the affected match, move the referee assignment, save it, and tell the people affected straight away.
Q&A
4 min
How do I update the tournament name, dates, or venue?
Change the event details in Settings and then check the public page again.
Open the tournament settings page, change the name, dates, or venue, click Save, and then check the public page again.
Guide
12 min
Launch your first tournament
Use the admin pages in this order to get from a new tournament to a published event.
Open Settings and complete General Details and Match Days. Then add Pitches & Locations, set Divisions / Categories, add teams on Teams, create fixtures in Scheduling, and finish by clicking Publish Tournament.
An organiser accountA tournament draftAt least one match day
Open articleWalkthrough
6 min
Operate the ticket verification desk
Get the gate team ready before the queue starts so checking tickets stays quick.
Open the verification desk before gates open, test one ticket if you can, and brief the gate team on what to do when something does not scan.
Public ticketing already enabledAt least one staff member handling entry
Open articleWalkthrough
6 min
Prepare presentation mode for event day
Use presentation mode or public screens to show fixtures, results, or standings clearly at the venue.
Open the presentation or public page you want to show, test it on the screen you will use, and check that the text can be read from a distance.
Guide
8 min
Readiness checklist before going live
Use this checklist just before you share the tournament publicly.
Check the fixtures, staff access, public pages, and ticketing before you send the link to teams and parents.
A tournament with teams and fixtures
Open articleGuide
10 min
Set up spectator ticketing
Set up tickets only after the event details and payment setup are ready.
Open ticketing, connect payments, add the ticket types, test the public page, and only then open sales.
A stable public tournament setupPayment account readiness
Open articleQ&A
4 min
What do I do if a ticket will not scan?
Check the ticket status and gate page first if a ticket will not scan.
Check the ticket status first, then check the event day and ticket type, and only then move to a manual check or support ticket.
Q&A
3 min
What do I do if parents say they cannot find their team?
This is usually a naming, grouping, or public-page problem rather than a technical failure.
Check the team name, age group, and public fixtures page first. Then send the parent the live link and tell them where to look.
Q&A
4 min
What if a referee cannot open their matches?
This is usually caused by the wrong email address, an old invite, or assignments not being attached to that referee yet.
Check the referee email address, resend the invite if needed, and confirm that matches are actually assigned to that referee before treating it as a bigger problem.
Q&A
5 min
What if a team withdraws or does not show up?
Update the affected matches in order if a team withdraws or does not turn up.
Open the team and fixture list, decide whether to remove or leave the team in place, then update the affected matches and public pages straight away.
Q&A
3 min
What information should I send to referees before the event?
Referees need the link, the right match details, and the basics about where they are meant to be.
Send the referee their access link, tell them how to see their matches, and confirm the venue, pitch names, and first kick-off time.
Q&A
3 min
What information should I send to teams before the event?
A short clear message before the event saves time on the day and reduces repeat questions.
Send the live public link, tell teams where to find fixtures and standings, and include the key arrival and venue details.
Guide
7 min
What should I check on the morning of the tournament?
Run this short check before teams arrive.
Check fixtures, results entry, referees, the public pages, and ticket verification before the first match starts.
Q&A
5 min
What should I do about pitch conflicts or event-day delays?
Fix the first blocked pitch or delayed match before you change anything else.
Open Scheduling, sort the first clash, save it, then tell people about the change and refresh the public fixtures page.
Q&A
3 min
What should team managers check first?
Point team managers to the public pages in this order.
Tell team managers to check fixtures first, then results, then standings.
Q&A
4 min
Why can I not publish my tournament?
Check the missing setup items if the tournament will not publish.
Check the dates, pitches, teams, divisions, and fixtures first. One of those is usually missing or incomplete.